In these conditions Rab Corder Group is referred to as the Company and the person or persons signed overleaf is referred to as the Customer.
1. Terms & Condition:
All terms of the contract between the Company and the Customer are contained in this document.
The agreement between us is subject to availability of the products to be sold or services to be rendered. We the Company shall be entitled to cancel the agreement at any time and if we do so our liability to you will be limited to us having to return any money paid to the Company, which we will do immediately.
The Customer shall give access to the Company its employees and workmen at all reasonable times by prior appointment but in all cases within 26 weeks of due date of signing so that the Company may complete the installation in accordance with this contract.
4. Completion Date:
The Company shall use reasonable endeavours to complete the work within a reasonable period (such period to commence from the date upon which the company shall notify the Customer in writing that all details of his order have been settled) or, if the period quoted is exceeded, within a reasonable time PROVIDED THAT the Company shall not be liable for any delay in the completion of the work to the extent that it arises from causes beyond reasonable control of the Company including shortages of materials, strikes, lockouts, illness, and cessation of work by workmen. In such cases the Company will not be liable for consequential losses arising from delay nor shall any payments be made for any such losses.
The price specified in the contract will remain fixed from the Contract date. VAT will be charged at the current rate at time of invoice. Should the VAT rate change between the time of Quotation and Invoice the current VAT rate will be applied to the final invoice.
6. Out of stock items:
All products are subject to availability. Back-ordered products include items that are not currently in stock. In most cases these items are on order from the manufacturers. In some cases we are awaiting or researching stock information from one or more of our suppliers. Backordered items usually come into stock within 1 to 6 weeks but can occasionally take longer. If for any reason we determine that a backordered item will no longer be available, we will notify you immediately.
If we have given you a date for delivery of products or for services to be carried out we both agree that this is an estimate only and that we will not be liable to you if the delivery date is not met provided that we deliver the products or perform the services within a reasonable period of time. Supply and delivery date may vary without written consent from our distributors. Where reasonably possible we will inform you of these changes.
The Company shall be entirely responsible for the quality and other provisions of installation or fixing services. Where the services of any third party trade is required, The Company may recommend a company to the customer. Payment for such services may be made directly to the third party company by the customer. We will not be liable for third party works.
9. Pre installation requirements:
Where the Company are providing installation services it shall be the responsibility of you the Customer to ensure that the place where the installation services are to be provided are safe and have been prepared ready for the installation works to commence. In particular, we may both have agreed separately that in addition to these terms you are to have undertaken certain works such as tile removal or plastering before the installation works we have agreed to do can commence. In the event that you the Customer may have failed or omitted to complete any pre installation works then we may choose either to decline to proceed with the installation services until you have undertaken the pre installation works or alternatively we may be at liberty to carry out the said works at the expense of you the customer and payment will be due from you immediately upon completion of these additional works.
10. Liability for Damage:
The company will not be responsible for any damage caused to plastering, tiling or decoration resulting from the removal of existing furniture, tiles or decorations save where such damage has been caused by negligence of the company, its employees or agents. The company accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out. The Company will not undertake, and it is not part of the Companies obligations under this contract unless specified, to complete any plastering, tiling or decoration on behalf of the customer.
11. Addition to installations:
Where we, the Company, have agreed a price to undertake installation works this is agreed on the basis of the information which is known to us at the time or which ought reasonably to have been known to us. Occasionally during the course of installation works matters do sometimes arise which are unforeseen or which we could not have been expected to foresee. You the Customer agree that in these circumstances there may be additional works that are required to be done for which an additional fee will be payable by you based on a fair and reasonable amount for the work involved and the materials necessary. We agree that no such additional works will be done or charged for unless we have given you the Customer prior notice.
12. Planning/Building Warrants:
The Company will not be responsible for applying for or completing planning applications for any works undertaken on behalf of a customer. It is the Customers responsibility to ensure that all planning applications have been completed submitted to the appropriate authorities.
13. Payment Cash Sales:
A deposit of 20% of the total contract price is payable by the customer when the order is placed. 60% of the total contract price will fall due prior to the work starting, we will issue an invoice for this amount. On completion of works the company will issue the final invoice which will be payable immediately by the customer. Minor snagging items will not be accepted as a reason for withholding payment. Where the payment method is cash or the Customers own finance, the payment due may be made either by cash, debit card (via phone) or bankers draft payable to Rab Corder. And handed to the Companies accredited agent or representative who shall give the Customer a copy of the invoice with payment indicated and receipted. Where the customer is to obtain a private loan eg. Building Society further advance or Bank Loan, the Customer must ensure payment is available to the Companies representative immediately upon delivery. When payment is not made on the due date in accordance with Condition 9 the Company shall be entitled to charge interest on the outstanding amount at a rate of 4% per month from the due date to the date of the actual payment. It is assumed that by making a payment or deposit or authorising the work, you have read and agreed to our terms as set out in this document.
14. Retention of title:
The Company remains the legal owner of the goods until payment in full has been made for them. If you the Customer obtain possession of the goods before making full payment for them you agree to hold them on behalf of the Company until full payment has been made when you the Customer will then become the legal owner.
Labour is covered by our 12 month warranty. Products and materials are subject to manufacturers warranties which vary according to manufacturer terms and conditions. This warranty does not cover parts or materials not supplied by us. We will not be liable for additional labour caused by defect or damaged goods supplied by a third party. Where third party goods or materials are to be supplied by the customer, it is the Customers responsibility to ensure that goods or materials are correct, free from defect and will fit into the installation. The Company will not be responsible should third party goods or materials be unsuitable for the installation. It is the Customer’s responsibility to report defects within the 90 days. Call outs after the 90 day warranty period may be subject to a charge at the discretion of the Company.
16. Ex-Display Suites:
From time to time the Company will offer ex-display suites and accessories for sale to Customers. These sales will be deemed “sold as seen” and will not come under the normally warranty conditions detailed above. Any defects of damages will be deemed as accepted by the customer. In some cases manufacturer warranties will still be applicable on some of these goods.
We will not disclose or sell your name, address, e-mail address, credit card information or personal information to any third party.
18. Imagines and Media:
It is agreed by you the Customer and the Company that any images such as before, during and after photos of the bathroom works are the property of the Company and may be used at the discretion of the Company for the purpose of future advertising.